7-eleven

I love this 7/11. The employees are very personable (except the overnight lady who is rarely there) and the place is always clean. Ya also get a free reality show from the pan handlers who pretend to be in a wheelchair but can walk and set their friends cars on fire every so often. The employees, especially the evening man, handle it all like a BOSS!!!! Keep up the good work guys!

No stars if I could.The lady working the counter at this 7 11 is terrible. I was with my girls getting them a morning treat for Halloween on 10/29/21. It had a a stressful week and having quit smoking earlier this year decided I needed a cigarette asked the lady for the ones I wanted and she asks for my id which I hand to her. She starts berating me saying this isn't you! This isn't you! I said yes it is! She said no it isn't and in turn starts to show other customers my id one man says thats her she said no this isn't you again! After having one of the most stressful weeks ever only needing a cigarette and hearing this lady do this to me in front of strangers and my kids it was ridiculing cruel. I was diagnosed with a life changing illness I am fighting to survive everyday and so no my id has a picture of me where I was not in this fight, hair done maybe makeup but I can assure you it was me. The lady you have employed here is rude demanding and just terrible. I hope you get ride of her soon I really felt discriminated against and it is not ok.

This morning at approximately 3:15am, I entered our local 7-11. As one of your regular customers, this is a nearly nightly routine. Your cashier tonight was... very disrespectful. Which is unfortunately routine as well. He is a tall African American gentleman who has seen my identification many times. Once, was only two days prior to my turning 21. Tonight he accused me of having multiple IDs or a fake identification while I attempted to buy cigarettes and he remembered that I was underage the first time I was there. (I was not yet aware of the change in legislature). Interestingly, between then and now he had accepted it on several occasions without issues. I asked him to refrain from commenting on my ID any further when I visit your store and he then exploded and threatened to refuse any further service to me. I understand he needs to check ID, but to be repeatedly rude about it and to accuse me of using a fake ID isn’t appropriate. I informed him I would file a complaint to his manager which he preceded to lash out at me and continued to keep on yelling at me even though I was speaking to him in a calm manner. In addition, he threatened that he would deny me service simply for stating that he disrespected me for accusing me that I had multiple IDs. In conclusion, I don’t know that we will be coming back to this location. He has been rude to myself, and also my husband on numerous occasions, and we are in there nearly every night. Moving forward perhaps you might ask him to stick to what is required of him (again, asking for ID is part of his job), but to be blatantly rude and treat regular customers could in no way be beneficial to this location?

I work around this 7-Eleven so I was forced to go here. I forgot that I had dealt with this same location in the past with poor customer service. Is GOOD CUSTOMER SERVICE hard to find now days? I went today to get a cup of the “$1 any size” coffee because as a REWARDS member it’s one of the perks that keeps me returning to this DIRTY never clean location. Previous this week there was no Xtra Large cups, as well today there were out of the cups. I asked the lady working as cashier if they had any. Rudely she said no, as if I shouldn’t have even asked her. I shrugged it off and grabbed a large cup instead. I poured one creamer pod into my cup and grabbed 4 more. Every time I go into 7-11 for just a cup of coffee I always find myself getting other items especially for my work day! Today was not different. While ringing up my order the cashier was asked by another customer the same question. Do you have any Xtra Large cups? She advised him no. I had just then figured I will grab more coffee when I get to work. However it is not the same as I have grown to like the beans from 7-11. After paying I told the cashier I was going to grab a couple of more pods of creamer. She aggressively states that they charge extra for those. I told her calmly that she didn’t have any Xtra large cups so I would think the least she could do is spare a “couple” of creamers without charging. Again she raised her voice and said “we charge for those”. I looked around and found no such signage that communicates this. Nor are those pods listed with pricing. I asked the cashier, are you the owner, she said “NO!” . I then asked if she was the store manager, she said “YES I AM!”. I again with low tone in my voice explained to her as the store manager she is responsible for the store’s stock and if a customer who frequents at 7-11 at least 15 times a week should not be scrutinized or have to beg for creamer especially since you don’t have the size cups I wanted. She said “IT’S JUST A LITTLE BIT MORE COFFEE! It’s not a big deal “. Correct she is right it is not a big deal, and a customer should not feel like he has to beg for creamer. Let’s look at it like this. Had the store had Xtra large cups, wouldn’t I have used those TWO creamers anyway? I need to have a REGIONAL manager respond to this or I will move to communicating with corporate Seven & iHoldings to advise this experience has made me not want to shop at 7-11 ever again!

It's 9:30 at night I'm waiting to connect with a coworker for a ride into work. I step inside the 7-Eleven at Peoria and Dartmouth to wait out of the cold and the clerk kicks me out of the store saying he has to go to the cooler. He says this while other customers are in the store. He still has customers but wants me to wait outside...hasn't gone to the cooler yet. Anothet man walks in and speaks to him in his language and the he starts charging his phone! Really? What did I do wrong sorry I'm not from your country but I believe you stepped into mine... I'll be sure to push this issue.