Sarku Japan

First time going to this restaurant. It was between this one and another Asian restaurant with a shorter line. We chose this one because the line was ridiculously long, so we figured it must be good. I ordered the steak with lo mien and my daughter ordered the chicken with rice. I thought the flavor was delicious, good temperature and fresh. My daughter didn’t think it was anything special, but her chicken tasted good to me. :) The service is good, considering the employees didn’t get a break and handled the rush calmly. They could smile, I suppose, but they’re hectic and really didn’t have much time. They weren’t rude and our order was correct, so they get a five.

I've always loved this place at the Aurora Mall in Colorado. The food has always been great, the service has always been great, but the last time I went wasn't great at all. I talked to my dad and my mom into ordering dinner from there. We ordered two orders of the shrimp tempura (3 pieces each) four orders of spring rolls, one chicken teriyaki combo with fried rice, extra chicken and vegetables. An order of lo mein/soba noodles with teriyaki chicken and another order of just the lo mein/soba noodles . We ended up receiving five orders of shrimp tempura (that we're extremely greasy), two orders of the spring rolls, got charged for a kid's meal that we did not order, and we did not receive the extra teriyaki chicken on the combo. But we were charged for it. My dad paid almost $52 for this. And it should have not been anywhere around that price. I reached out to the company 5 days ago and I've had yet to hear from them. Absolutely disgusting customer service and food at this point.

Don’t say you close at 8 then not serve me when I get there at 7:54. I got some shoes from the mall and made sure I made it to “get some food” on the way out. So I got my shoes and I’m heading to the front of the line at sarku. I see 3 employees putting food in to go containers and I see fried rice infront of my face but all I get is a “closed”. I clearly see them get their own food but they can’t serve me with the 6 more minutes that their open. I’d give zero stars if they’re were an option.