Review Brunswick Zone Heather Ridge - Aurora

Came here on a Saturday afternoon with my kids. It's a nice facility, very clean. The staff were helpful and friendly. The food is about what you'd expect at a bowling alley, however the beer needed a little help, don't know if the lines hadn't been cleaned in a while, but it was a bit funky. Overall enjoyed my time here, will definitely be coming back!

Clean bowling alley, with a nice selection of food and beverage. Alcohol is available for adults. Arcade lounge has a nice selection of games to mess with.

Here on a Monday night and the cashier is rude told us it's $9 a game and when I pointed out the sign stating it was 5.49 tonight she huffed and said fine then gave me the wrong size shoe twice! Then we went to order food and was told we have to pay $8 extra on each item, I asked if I was because it was after 8pm and the lady in the kitchen stated it was because they have to cook the food and bring the food out.. Isn't that what the kitchen is here for? The pizza is already $20 each so what sense does that make? She just stared at me so my experience here wasn't too good tonight but every other night has been good and the music and atmosphere is nice

Paying $36 a person (after all the fees) for the cheapest package available (1.5 hrs, only cheese pizza) made this place pretty overpriced. The managers are incredible and very involved, it seems very clean in most areas, but the quality of food and sodas are low. I'm sure they have no control over the frozen food they receive as a chain, but you could taste that the soda syrup and fizz lines haven't been cleaned or changed in a long time, if ever. My group and I still had fun, but definitely went to eat somewhere else afterwards!

Had our basketball team gather for a team building event and the Manager Ben and his staff were great. Food was fresh and they took care of everyone in our party from start to finish. Would recommend this place for anyone looking for a good and cost effective time out. Thanks

Every time I’ve gone to this bowling alley, there’s been an issue with the computer that keeps score of my bowling. The first time they gave us a five dollar arcade card while they reset the system and tried to fix the issue. That was fine I was OK with it, however it happened again the next time we were in the alley and would force a pin down that we did not hit every single round. I went up a few times to the person at the desk and the only resolution they could think of was to reset the computer, which did not work and move us to a different lane. At the end of the night after talking to them several times they still tried to charge us full price despite all the time it took away from us bowling talking to them about the issues that were going on. And additional time waiting for the computer to restart. At that point I had to advocate for myself and eventually they gave me a discount and a free game card. I do think that I should not have had to ask and it was bad customer service as they made me feel like a total monster asking for some thing that I think is well deserved. They did not even apologize and I have never and will never go back to this location especially when there are so many around. Also side note, it does not make a customer feel comfortable when speaking to a manager and the whole team comes to watch.

All 9 kids with me ages 5-14 had a great time. Some used bumpers. They enjoyed the game room too. Staff was friendly and helpful on set up. Great value on Groupon

Staff is awesome. All of them are friendly and genuinely nice people. Lanes are hit or miss. They work or dont, and its concerning because it was just remodeled/redone. Make sure to inspect your ball, my ball less than a year old had multiple chunks/deep scuffs.