Starbucks

Baristas were so friendly and so nice! I requested green tea in my drink and they had to remake some tea which took about 5 minutes. I’m usually pick so I only wanted the green tea rather than another, they were kind enough to make friendly jokes and chats with me as we waited! They thanked me for being patient and gave me a free brownie. I didn’t get their names but thank you! -Hannah ❤️

I’ve been going here since they opened and it’s the slowest Starbucks I’ve ever been to. Time and time again it’s a 25-30 minute wait for a coffee with a small line. Each employee seems to be running their own show instead of working as an efficient team. If I have 30 minutes to spare, I’ll stop in but I usually don’t.

Just a little customer service 101. If someone asks for a small, you don't need to inform them it's called a tall. And then definitely don't follow that up by telling them a large is calked a venti after they order a large for their next item. Clearly you knew exactly what size I was referring to, and no other barista has ever had to ask. And then you had to ask what my order was again on both items, because the only thing you remembered was the sizes you were eager to tell me I'd said wrong. I've worked in many customer service environments, and those who insist on correcting their customers' wording on trivial things NEVER last in their position. I get that you're swamped, and it's probably been a hard day. But you're not making it any easier on yourself when you carry a superiority complex like that. 5 stars because I know how much a 4 hurts, and I'm not going to do that to the rest of the employees.

Ridiculous wait time with no regard to the timing of when orders come in. After 20 minutes of sitting and waiting after ordering and watching new people come and go I decided to check. Emily said "yes I have your order and I'll get to it" and continues for another 10 minutes to make drinks of those who came in just 5 mins ago. I get that your busy, but do them in order as they come. After asking about mine it was 4+ drinks prepared for others, 10 minutes later and no progress or apologies. Making drinks for friends under their name and making sure they got them first. Won't be back, thanks!