Great American Cookies

Best service and cookies. You will flip over the cheese cake brownies. We are out of state and glad we stumbled across this cookie shop. Definately recommend!!

Came here at 8:45 PM 11/14 to simply buy a couple of cookies and be on our way back to our hotel. As soon as we come in the employee told us that they were closed and that he just got done counting all the cash. Keep in mind the doors were open, the open sign was on, the lights were on, and this location is supposed to close at 9 PM. He didn't want to be bothered doing his job. I pulled my phone out to double check the time and sure enough it was 8:45. I told the employee what time it was because apparently he didn't know, I said poor service, and we left disappointed. (1 Star) Edit: 11/16 After reaching out to corporate's Twitter and writing my original 1 star review, I was contacted by the owner of this franchised location within 48 hours. The owner wrote a custom email (not generic like a lot of places do) that was professional, courteous, and took responsibility for his employee's poor service. After reading the owner's email about how he wanted to make it right, we decided to visit a second time. The two employees that were there were friendly and it was a completely different experience. We left happy, the owner kept his word and made it right. We ended up getting a great deal as we bought 5 cookies and got 2 for free. The total was about $9.50 after tax, a great deal for 7 delicious cookies! We left happy and if we are ever in the area again we will be back to this location. (4 Stars)

Shoutout to kacee! She had great service ! Awesome job all around! I recommended everyone take a step into this Great American Cookie

SO GOOD! Tons of options; it was a real treat for our kiddos. Those of us adulting were pretty excited, too.