richa charles
I ordered a chicken caprese and a chicken pesto with jalapeño corn. This is what I got!!! They just put some chicken and lettuce in chicken pesto and chicken and mozzarella in chicken capers. The corn wasn’t even a full cup. I paid a total of 16.96 plus tip 2.50 tip. Since they were closing, I requested a refund. Very arrogant attitude of the lady that works there. Not apologetic, rather back answering saying me you shouldn’t have tipped. And then keeps the order on table saying I can’t keep it, so you can throw it. And since their card machine wasn’t working she hands me 16 $ with an attitude saying we don’t have change so there you go. The worse is the attitude in all of this. I have always been a big fan of the food and drink of this brand. But with such management, in no time, the reputation will be ruined because of this particular outlet.
SaharahLove (BeautyBySaharah)
I’ve been to this tropical smoothie multiple times, and every single time it’s been a bad experience. So I will make sure to go to a different location next time. Staff is careless and rude they take forever and don’t care how they make your food or your smoothie. I got a smoothie and they didn’t let me know they ran out of a certain ingredient, and put something else instead without letting me know. When you’re substituting something you let people know because there is people allergic to certain things. After I let them know that I did not want the smoothie because it wasn’t how it’s supposed to be they made my wrap without the right things inside and didn’t even cut it and it was messy and soggy and disgusting all because I didn’t like what they had made incorrectly because I get it all the time and know how it is. Where is the manager at this store and why is all the staff horrible ? If you don’t like your job don’t work there.
Elisabeth S
I love the smoothie I got. But I paid $12 for a wrap with extra chicken and this is was came. So small and spilling out. Luckily doordash refunded me but what the heck.
Rachel Wall
I honestly should have read these reviews first..
I ordered a smoothie online but knew I wouldn't be there in time. So, I called to tell them the situation and asked if I could call back when I was closer. The employee said it was fine but I called back and I got a message that my phone number was blocked. I tried again and, again got a message that my phone number was blocked? I was nothing but pleasant on the phone in the first place so it was really weird and unnecessary.
Legit would never recommend.
Management reached out a week later for a refund, which I appreciate.
Beth Perry
I ordered for my son and I through UberEATS. I always order just about the same thing because it's so delicious...the Sunrise smoothie with ginger and probiotics and the jerk chicken wrap with slaw... Unfortunately, I didn't receive the slaw. I was very disappointed because the slaw is the texture I needed because I add it to the wrap which is very mushy (but tasty). Instead, I received an apple. This has happened so many times and I try to continue to support this business but 8 times out of 10 I don't receive the slaw! It's a real disappointment. I have ordered this same combination at different times of the day, so I don't know what the problem is. I think they need to do a better job at keeping product or either following the order correctly. I haven't given up on this place yet, but I really hope they can do better...If it wasn't for the fact that they can't seem to get my order right, they would receive a 5 star.
Damion Dias
Today I stopped by tropical smoothie by spring street after my morning workout. I have to say the customer experience is one I will always remember. Latrie was the employee that assisted me. She was very pleasant, welcomed me with a smile, and understood my complicated smoothie request. The smoothie was perfect and she really made me feel like a valued customer. I’ll be back to this location for sure. Awesome job latrie
Marion Meadows
Terrible. I had placed an order online and was notified it was ready around 1:10pm. I go in around 1:15pm to see if it's ready but the cashier says its not. I wait a few more minutes because it looked like it was sitting ready on the counter. So I asked again, she checks and hands me the smoothie (which was already ready) but says they are still waiting on the sandwich. I wait 30 more minutes and ask again because multiple people that came in after me had came and went. I hear them mention my name from behind the counter because I'm sure it was the only one that had been sitting there. It sounded like they remade my sandwich , then handed I to me saying sorry for the wait?! Will not be back.
BOCA Randall
Tropical Smoothie’s variety of healthy and flavorsome drinks is ceaselessly great. I enjoyed the new addition to their menu, the BBQ 🍤 shrimp quesadilla. I’m in love 😍. Also the Paradise Point fruit smoothie 🍍🍓🍌🥤 certainly hit the spot. Perfect choice for those needing a fresh snack or a tasty smoothie. Can’t forget to mention it’s clean dining space and tapered employees.
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