Subway

About an hour ago I came to this location. I was pleased with all the employees who wore masks. One of the ladies named Janell who understood and knew how to communicate with me VIA pointed at something/items because of my deafness. Why is a star dropped because the customers who came in did not wear a mask. There was a sign on the door that said everyone was required to wear a mask before entering the restaurant. COVID-19 is still ongoing and Omicron started to spread and currently has over 1,500 cases in Fulton County. I have a message for the owner: please consider having all the guests wearing a mask like the sign on the door says and think of other value customers for their health and safety.

When you walk in you can tell it’s been a tremendous change. I asked the employees and they told me it was a new owner. I had the pleasure meeting her and I must say she was a humble individual very nice with a smile that will draw you in the store. The food was delicious and the customer service was A1.

Food was good but Im all about customer service when I first went there they had the pandemic Times posted and it said they closed at 8 that day and when I got to the door it was already locked and I got there at 7:55 . by time they was done making my one lil sandwich it would have been closing time but instead a young dude came to the door said their closed and said the manager forgot to take those times down because its not right . so I came back the second time and around the same timing and they let me in because the manager was there . good food but need better service

We went in today, 8/1 as a family of 5. We ordered a total of 2 foot long combos (Philly cheese) and 4 sliders (2 Philly cheese, 2 ham and cheese). When I told the cashier how many sandwiches I wanted, there was instant attitude. When I asked for extra pepper jack, he/she ignored my request. When he/s he claimed that they could not hear me, I deepend my tone and spoke louder. I was attempting to be heard, but I guessed she/he took it the wrong way. She/he began to talk negatively behind the counter about us and our orders. She stated that we were doing to much simply for asking for features that Subway offers ( toasted sandwiches, extra cheese, chip choices (kept behind the counter now)). Our order came to $41.45. They fixed all of our food and then exclaimed that they could not take anything over a $50 unless your food was over $50. At this point, it was clearly stated again that we were "doing too much". My friend begged them to take the money, and even explained to them that they should not throw away $41 worth of food because of a bill exchange. He asked for a manager and wasn't given any information. We left the store and left the food fixed on the counter. We will just make a trek up Campbelton Rd. from now on.