Bruster's Real Ice Cream

I visited this location on National Ice cream day 7/19, ordered a banana split. I asked for vanilla, strawberry, and graham central station ice cream. Only to get cookies and cream in place of Graham central station. Not only was I disappointed because I specifically asked the employee if they have that flavor and They told me yes, I also contacted the owner/store via the email provided on their website; I haven’t gotten a response yet. I visit other locations and never have any issues.

I love Bruster's!! The ice cream is always really fresh and good. I took my mom to this location to help cheer her up. She was much better after the visit. The associate was very patient & friendly. She made us feel valued as customers and that is very rare. I look forward to my next visit which will be soon.

I called to speak with a manager a person answered the phone and said there was NO manager supervised and I asked this person a name who I spoke with THREE times and then this person hang up on me! I called about my complaint why they canceled my order through UberEats. After I post this negative review then I will be reporting to corporate office first thing in the morning! You should not be working if you don't know how to treat customer with respect! Whomever owns this location. Look up the history so you know who I was talking about. 11/03/2019 at 5:30pm.