Review Zaxby's - Barnett Shoals - Athens

Professional employees. Decent wait time in drive thru. Good food.

First off, my food was great, and the gentleman who served me was kind and professional. He could not have been older than ten years old. Furthermore, it was just past 1:00 on a school day. I don't care if there's some precedent that technically makes this practice legal. I'm gobsmacked by the sheer moral bankruptcy. Someone chose to look a literal child in the eyes, hand him a uniform, and put him to work - likely because it was cheaper than paying adults a decent wage. It blows my mind that people like this actually exist, and can sleep at night. I know it won't make a difference if I never come back (and I won't), but people deserve to know that their business allows some degenerate to live comfortably by exploiting literal children. Edit: for clarity, I picked up an online order. Had I seen a child behind the counter I never would have purchased anything in the first place.

The cashier was less than enthusiastic about taking our order and kept adjusting his hat because it didn't fit. My son even asked him if he was okay as his whole demeanor was unhappy and resentful. The other employees were standing around talking. Perhaps it was shift change. We ordered the finger plates but the garlic toast was missing as well as any utensils for the coleslaw. Then while we were eating, the same cashier pulled the garbage from one of the bins and never came back to put in another trash bag or put the bin back. I don't know if he was overworked or he was new and not properly trained. This store could use an update as it's not on the same level as other stores and seems to be run by high school kids who seem to be more concerned about their social life.

Got my order via drive-thru. When I got home, the entire order was wrong. Calling the store I spoke to a "manager" named Tiffany who couldn't issue a refund after wasting 15 minutes without first going to visit the store yet again. So I have no food, I'm out $15, and I have to waste even more time to get a refund back.

Went through drive thru. My order was wrong yet again (no surprise there) so this time I decided to check my bag at the window. It was wrong so I tried to hand the girl the food back. I stated “this was suppose to be no Ranch and no tomato” … the girl in the window then said “well it’s rung up as no bacon no cheese” and then I stated “well it’s supposed to be only bacon and only cheese” .. the girl rolled her eye and, snatched the bag. I then said “I’m sorry did I upset you?” And she slams the door in my face and turns around to talk to her coworkers. Then a male comes up to the window, stares at me and puts his hand up to me and says “mam, mam, is there a problem” and I said “I think I upset her but I’m not sure what I did” … he looked back at her and said “she’s good if you are” …. She never came back to the window. It was very rude and unprofessional. She was also twitching and seemed geeked up on something. If you can’t handle the issues in fast food, you need to find another job. I haven’t been back since and will never go back as this experience was about a month ago.

Pretty sure they served me yesterdays sweet tea. One of the worst tastes I’ve ever tasted. Literally ruined my meal. Bread was stale too. Edit: still the most disgusting tea I’ve ever tasted. Asked for Ranch dressing and they gave me Caesar. Guess I’m driving to the one in Hull from now on. Edit: I will never go back to this Zaxby’s. I ordered a salad with no blue cheese crumbles because I’m allergic. Had to wait 10 minutes for it and guess what was on the salad? Have a zoom meeting and couldn’t make it back so now I’m hungry and having to order DoorDash. Edit 2: gave them another chance. Out of tongue torch saucvd and tomatoes. Close this location. This location is an embarrassment.

The place was a mess. I ordered a 4 piece chicken fingers and they were overcooked and hard.

Food was good, service good, the table we satbdown at was unstable, there were allot of people standing close by waiting for their order. Good food, fair atmosphere