JORGE SUAREZ HURTADO
I went on October 26 to try the new truffle sandwiches, but for some reason they didn't have it. I was only able to order the fries with truffle sauce. It's a shame that I would have driven so far just to go try that sandwich and they didn't have it ðŸ˜ðŸ˜. I had to settle for ordering a regular burger.
bardia khoshroo
The Hamburger is very small. The price is very high compared to size and taste. You pay $5 for 6 pieces of mediocre and non-crispy fries. You would pay $9 for a quarter size burger! $3.50 for a half 12oz cup tea and lemonade(the rest is ice)!
Do not waste your time & money here, there are many better hamburger with reasonable price around here.
Mikhail Smirnov
Shake Shack is generally pretty good, so this is about this particular location. I got my food and after a bit realized I needed napkins. I asked for some and it turns out they didn't have any. I asked about paper towels or something else, and the employees just shrugged and ignored me. It's kind of hard to eat a burger and fries without any napkins and the attitude about this from the employees was pretty irritating. Food's good though.
Hannah Bjorndal
In general, I think Shake Shack is overrated, but this location, in particular, is a disappointment. Unfriendly staff, the app never seems to be working to order ahead and the ordering screens also don’t always work. I had frozen custard here that was very freezer burnt and it may have been spoiled, too. I ended up just throwing it away. However, it’s not terrible, and if you’re a huge fan of Shake Shack, it will probably only be slightly below your expectations. My burgers have always been good here, and it’s honestly not that expensive compared to other fast casual dinner options nearby!
Noah Siddall
The girlfriend and I got dinner here for the first time, and unfortunately, it wasn't good.
Upon ordering at the kiosk, you enter your phone number and are supposed to get a text letting you know your order is ready. After getting an order confirmation text, we patiently waited 20 minutes before checking in with the cashier. Apparently they failed to send the text, so our food was cold.
Otherwise, our experience was mediocre. The portions are very small for the price you pay, the shakes aren't great, and my bacon and cheese fries were hastily thrown together, as there was barely enough bacon and cheese for a couple fries, let alone a whole order of fries.
Long story short, it's not worth it. Overpriced, small portions, and the staff didn't let us know our order was ready.
I'm disappointed.
Niki Handy
Celebrated a birthday here after being told they couldn't accommodate a party of our size across the street. Food came out quick and delicious. To top it off, the manager came out and helped the birthday boy celebrate with a round of custard to go with the cake we had. A+ hospitality! Saved the day.
Mischa
Came here on April 9, 2021, but forgot to leave a review. Anyway, this is a very nice place to grab chicken bites; a burger; a shake; a beer; and more! Only downside is that some of the foods are overpriced in my opinion and I think the craft beer selection could be better. Otherwise, all else was good and all the staff working there that day were phenomenal!
Sean Crook
Delicious and nutritious! Kidding, but who cares it's Shake Shack. Consistent quality. Burgers are simply prepared, but packed with flavor. The shack sauce puts them over the edge. Honestly, the best burger around short of Five Guys. Fries are delightful, crispy, and are best paired with classic ketchup. If you have room, their milkshakes are a perfect ending.
This particular location has ordering kiosks, making the process fast and reliable. It's central in Ballston and right across from the new mall, it's easily accessible. Warm greetings, burgers, fries, milkshakes will have you leaving with a smile on your face.
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