Review Pollo Campero - Arlington

The flavors are unique and might be something of an aquired taste but you definitely can't beat the price. It was amazingly affordable. After you order you're served at your table on ceramic plates which gave it a home feel. To add to that feeling were the drinks that they offered which different than your standard soft drink selection. This place really has its own feel and is all around unique.

😡 These lazy ppl sent me some day old uneatable chicken like i wasn't going to notice. I'm so disappointed in this location . I just imagine what esle they do 10/08/2021

This restaurant has very slow service as they don't seem to prioritize speed service. We ordered our food at 12:36 pm (per our receipt) and didn't get served till 1:45 pm. I understand that sometimes restaurants are understaffed, so my family and I was very patient. However, after an hour we were very concerned because it seemed like our wait was way too long. We noticed that people who had ordered around the same time as us had already been served and were even finished eating. It was clear that there was some miscommunication among staff because a staff member brought out a plate of food, set it on our table and asked us if it was our order. We saw that the food was not our correct order and informed the staff member who took the order to another table. When we finally did receive our order, it was in a to go bag and we were confused because we never asked for our order to go. We told the staff member to leave the food in the to go bag and we simply unpacked it and ate there at the restaurant. I'm not sure if the staff was new or what was going on, but they definitely need some additional training. Staff members need to communicate more clearly, so they're not confused and don't bring the wrong order to the wrong customer. They also need to work on their service time because over an hour long wait, is way too long for just one dine in order. The least the staff could've done is kept us updated and explained why our food was taking so long. It wasn't until my mom got up and spoke up in front of other customers, that the manager finally took notice of our issue. I've already submitted a formal complaint on the company's website and hope to hear back about how the restaurant plans to correct this. I hope other customers don't have the same experience as my family and I did. As for the food, I rate it as average. I've had Pollo Campero before at other locations and it tastes delicious, but this location's doesn't quite hit the same. I will no longer be returning to this restaurant due to the terrible service and the lack of taste in the chicken.

This was my first time trying, and the chicken was sooo worth jt! Their Mexican drinks are to die for

I went on Sat. (eve.) to order a 12 pcs. combo and Drive-T, a lady told me that I have to wait 15 mins. to get it; other way, I only can get legs in that moment. I said Ok,I'll wait, buy I just dont want wings, and she said that I have to get wings or I have to pay for every 3 pieces of whatever I want to order. I mean, I can get only legs for same price or wait and pay more for what I really want. I didn't order and I wont visit this place anymore, so sad "the new policy" for regular customer

For our first visit I ordered several item to try that included boneless wings. grilled sandwich, and grilled chicken breast. All with fries as we weren't moved to order any of their signature sides. The boneless camperitos wings were very good. Tasted good and mostly tender. The grilled sandwich was very disappointing as the chicken was tough and chewy. The size of the chicken on the sandwich was disappointingly small for 4.50 and they ran out of lettuce! (really?) They have salads on the menu too and out of lettuce. The grilled chicken breast was good but honestly nothing special. A little pricey but overall just ok.

Their Fried Chicken is delicious. The grilled chicken is average as it was a bit dry. Too bad they don't have a salsa bar.

What a waste of money rice is horrible look like is microwave instant rice and they give 2 tortillas warm on microwave and the chicken test really bad too much spices and too much lemon HORRIBLE !! First and last

Great food, Great service!! Totally not but I expected and I fast food type restaurant. It was very clean and it was very efficient people of the saty but I expected and I fast food type restaurant. It was very clean and The employees were efficient. I would recommend highly... I like to find out if there's other location so I can recommend to my friends that live around the city and both Fort Worth and Dallas.

The food was delicious. The chicken was flavor all the way to the bone. Great service.

I loved the chicken (Peruvian grilled and fried) the horchata, all your sides specially the campero rice and loved the fried plantains , I definitely recommend it .

Mala atención al cliente, las cajeras son muy abusivas y la manager es peor que las cajeras, les pides algo y se enojan, el piso siempre está mojado y el sabor es raro, la ketchup es orrible, pedí una caja y me la aventaron.... los de pollo campero deberían de cambiar a esas personas malas

Went there for the first time with my coworkers and none of us liked it, not worth the money, and they even got one of our orders wrong! We won't be going back!

Drive thru experience. Got cole slaw instead of the corn salad I was excited for. Expensive considering how small and dry the fried chicken pieces were. Doubt I'll be back.

Hoping we caught them on a bad day at a bad time. They didn't sell the wrap I wanted seen on tv yesterday (they say they are discontinuing the wraps) and they don't offer the sandwiches my husband wanted. We ordered empanadas and camperitos (?) instead. 25 minutes later still no food. We decided to leave and went to get a refund but they had our food ready. They gave us a refund anyway but the empanadas were too sweet for our taste and we didn't get the camperitos. They gave us a drumstick by mistake but it wasn't that great either. I felt bad saying I hated it, so I gave it a two but I won't eat there again.

The food is great and the manger takes his time to see if everything is okay he is very professional

Está muy rrico.el holor te atrae.nomas una observación..yo el pollo campero lo he comido con pan y puré de papas.salsa ketchup

Love the empanadas! Get some dipping sauce for them I like the bbq, buffalo, and sweet sauce

Best chicken my wife & I have ever had. Everything was excellent & very fresh tasting. We will be back!

Es el peor lugar para ir a comer, desde la atención de sus empleados hasta la comida cruda que sirven, es un asco de servicio