Mcalister's Deli

Had lunch here with a friend yesterday, the first time I have ever eaten here. Very happy with the menu, prices, and service. We were greeted promptly with a smile. They have an expansive and diverse menu, and the prices are very reasonable. I had a Reuben sandwich with a cucumber and tomato salad. The food arrive promptly, hot and fresh, nice presentation, and everything was delicious. The service throughout the meal was rendered with a smile, and employees checked on us several times to make sure everything was okay. This is the type of service that I value. If you eat here, try the banana-butterscotch pie. Delicious!

I have eaten here several times. Food is consistently very good and fresh. And good selection. This time I was very disappointed with the character of the counter staff... not even sure how to describe the attitude other than lazy. They said they were so under staffed and then I saw 3 people standing around doing nothing and one guy doing all the work. It's not so much a reflection on McAlister's but these employees will reap what they sow and a feel sorry for them.

I came in last night and was greeted almost as soon as I walked in. I forgot her name but the girl at the register recommended the orange cranberry club after I had a hard time figuring out what I wanted and she was really patient when she took my order and listened to it in detail. The customer service was great and I will be coming back in the future.

Let me start by saying that I LOVE McAlister’s. I takeout from there 2-3 times a month. I understand that there are supply chain and seasonal problems with obtaining food. On my last visit my Pecan Berry salad had no pecans and my Rachel sandwich had no sauerkraut. Almonds were substituted for the pecans. I also asked for unsweet tea with lemonade and I got half sweet and half unsweet tea. It would be helpful if I had been told when I placed my order that these items are not available and/or being substituted. That would give me the option, before I got all the way home, and was disappointed, to change my order. This experience will not stop me from going back, but it will certainly lengthen the time I spend at the counter as I will be asking questions about each item I order. The employees are always friendly.

Order accuracy needs improvement. I have literally BEGGED THEM multiple times on multiple visits to NOT GIVE ME A PICKLE! I hate pickles. I am pregnant, and hate them even more. Just the sight or the smell of a pickle is enough to make me puke. But yet, even despite being as adamant as possible to NOT PUT A PICKLE IN THE BOX with my meal, somehow there is always a $&@# pickle in the box, soaking it’s juices through everything, absolutely ruining the meal I just spent $20 on. Not cool. No excuses. Y’all need to do better.

I ordered a doordash order today. The food was quite tasty, however, we only ordered one cup of soup and received six plastic spoons. The problem was that this left five plastic spoons we did not need in order to eat the food. My husband had been feeling sick in bed, and decided to use the remaining five spoons as his personal entertainment. Some r-rated activities occurred with the remaining spoons. Additionally it was a waste of the plastic.