Grimaldi's Pizzeria

Had a pick up order and when I arrived I was told I need to go outside to a window to get my order. So I go out to this window in the cold and rain and stand there for 5-10 minutes while no one goes to the window. I walk back in and ask "Can I just get my order please?" and the order I had seen sitting on the table earlier was my order. Not sure why I needed to go wait by a window in the rain to get my order and for the amount I'm paying I would think the process would be a lot better.

Horrible experience! Seated on patio, server took drink order and pizza order at the same time. Ordered 2 salads as well. Only 1 salad came out. Never saw our server again. Asked to have heater turned on. It never was. Asked to speak to manager. We were told that they have no propane, so no heat !!!! (Yet they seat people out there!) Oh, and our pizzas would be another 45 minutes, after already waiting 50! Meanwhile, people seated inside after us were halfway through with their pizzas. We were completely forgotten. Others on the patio were being ignored, freezing, and speaking to the manager as well. She gave excuse after excuse. Unacceptable. We left. Typically, the pizza is the best, in our opinion....but tonight NOTHING went right!

We have eaten here before and agreed that the pizza was excellent. My family quarantined for two weeks so that we could all gather for combined birthdays and anniversaries. We thought of getting pizza right away. We ordered a to-go combo of a cheese pizza and a cheese with pepperoni. They said that it would take 1 1/2 hours!! This was on Halloween at about 4:30pm. 1 1/2 hours later we pick up two cold pizzas with barely any cheese, and I mean BARELY. The pizza was so cold that it had to have sat there for an hour. As for the cheese, even the cheese pizza had mostly sauce maybe a 3/4 cup of cheese for an 18 inch pizza and it was terrible. I was so embarrassed that we’d provided such a terrible meal for my family. I don’t know why they went downhill so far but if you think that sparing the cheese on a pizza, a CHEESE pizza, is going to help in these times, well, that’s not the way to go.

Usually its a great experience but today was horrible. We had to wait 45 minutes for a table. They said the patio had heating many times but we got there and they said it stopped working. The waiter only came three times and we never got any refills. They gave us one salad and that's it (even though we ordered two). After another 40 minutes they said the pizzas would take another 30 minutes. We talked to the manager and she used excuse after excuse.

Cold pizza! Yep, that’s what I received after waiting almost an hour in line for my pizza (to-go). I checked in at the to-go window and after waiting for almost an hour I called and they told me my order had been ready and I needed to check in at the window. I did, I had!! Lots of people were outside waiting for their orders. Very frustrating. I get it, they were busy but there has to be a way to check on people’s pizzas that have been sitting there for quite some time. Not sure what the solution is but there definitely is a problem!!! Won’t be going back. Only went because I received a gift card.