Dunkin'

Location is consistently understaffed with slow service! I came on a Sunday afternoon to pick up a mobile order of a cold brew coffee and a donut. The lone employee was in the back room for the first 15 minutes as I sat waiting, leaving the place completely unstaffed. Eventually 5 more people were standing around waiting to be helped. I ended up waiting 25 minutes total because the employee forgot the donut I’d ordered. Only after being asked they told me were out of that kind and I chose a replacement. The coffee and donut tasted fine, but service could be better!

Walked in the store and immediately noticed that there was water on the floor of the entrance due to rain and water being tracked in. There was not a wet floor sign, no mat to soak up water, or anything to prevent slips or falls. Got to the front of the line and noticed only 2 people working which was not enough for it being a Saturday morning and busy. Ordered 1 hash brown, a pesto breakfast sandwhich, cold brew coffee, and a iced chai. It took about 25 minutes. The food had a terrible metallic taste and we ended up throwing it away. It didn't taste edible. I also noticed (during my wait for food) that cups were dropped on the floor and picked backed up and served to customers. Gloves were not changed when grabbing items from the back storage and floor and then food was being prepared, touched, and served. Will not be back.

My first time in the new "Dunkin" and it is completely different experience from Dunkin Donuts. This is the first store in the area that shows the re-branding of the company Dunkin Donuts. The new Dunkin looks and feels modern. I like the way they display the doughnuts and the way coffee comes out of a tap. They have so many different types. I'll be trying the Nitro tomorrow and update my review. Update: Nitro cold brew was interesting. It only comes in one size which is small since it has a lot of caffeine. It's a smooth tasting coffee with a stronger taste. Not for me, but I'm sure there are people who will love it.

I don't get donuts often so when in the mood, I decide to get the standard.. Dunkin! This location is a modern spin on the traditional chain but still offers the classics. I love the simple plain donut along with boston creme. This location had fresh donuts along with new coffee flavors! I tried the nitro coffee and it was great, although I'm not sure it's worth the cost. I'd definitely go back next time I get a donut craving.