Sweet Frog

Went after my kids swim class. The toppings bar was a mess, but they had you wear gloves and I wasn’t about to tell two little kids they weren’t getting ice cream as promised. We were the only people in there so it felt ok, however it would have been nice to see an employee actually working and trying to tidy up. He eventually came out when it was time to pay and was polite to us. However, as we were eating our froyo outside at the only table a woman comes in with her husband and baby. She starts taking pictures of the messy toppings bar and asks who she can call to complain. Her and the only worker got in to a huge argument. He asked her to leave. She recorded a video of him yelling at her. Now at this point I’m on his side, until he takes off his mask to yell at her some more and starts cursing at her while there are children trying to get their toppings. So this unmasked employee is yelling over all the toppings. Both of these adults were in the wrong. Unfortunately there was no oversight or manager to step in and calm the situation. The employee ended up closing the shop for 15 minutes to clean it up. In conclusion I probably won’t be back to this store. I have literally never seen something so dramatic and unprofessional in real life. Management should consider having 2 people working each shift so that someone can clean and someone can work the register. It will also hold employees accountable for any bad behavior.

I think this location may be thinking about closing. I remember when it first opened. Now, it seems like they are just open, but not trying to impress people, like they don't care about the condition of the place or the impression their employees give. See other's reviews for the details, they sum it up well. My addition is that the store was empty when we arrived, and yet the employee did not use this downtime to make sure everything was in order. Gloves were out at all of the stations, and one of the dispensers seemed to be malfunctioning (that the employee seemed indifferent towards when I brought it to her attention.)

Close to home but appears a bit dirty and not maintained by employees. I walked in and there was no one at the counter until I was at the register although the young gal appeared friendly my suggestion would be to clean up the place a bit more and make it a more welcoming establishment. Although they had plastic gloves for people to use everyone to serve themselves, no one used them and the cashier just didn’t seem to care.

I was curious about this place a BIG mistake.The girls at the cash register are rude ..( well unless if you are withe they smile at you and say hello )... I paid in cash and don't get a receipt ..actually I don't know how much the yogurt and toppings weights..is not screen infront of you to see ..You have to rely on what they say... $ 30 dlls for three small cups of yogurt. I think is better to keep going to my regular ice cream places in Old Town , I really recommend Nicecream or Ben & Jerry or Pop's is a homemade ice cream and excellent service.

I went to Sweet Frog during my lunch break, since I recently got my wisdom teeth out so it hurt to eat solid foods. I got there at noon just as the store was supposed to open. There was a lady in there setting everything up and she could see me and other people waiting outside for the store to open. I ended up waiting for 15 minutes outside for the store to open, but she still wouldn't open up. She just kept setting up the store, which already should have been ready by noon. The other people waiting eventually left because they had places to be, and were all with little kids. I had been driven over there by a group of my friends for out lunch break (which was timed), so I had to leave without getting any food because I was making them late.