Cold Stone Creamery - Alexandria - Photo album

Please do NOT patronize this establishment!! I visited on February 15th after purchasing a Strawberry Blonde Gotta Have It size ice cream the Saturday prior. The lid was not properly affixed and the ice cream melted and came outsize of the bag. I returned to request a refund, with the ice cream in

If you like a creamy and rich texture sweet treat. This is the right place to go. Coffee lovers only and Chocolate devotion are my favorites and to go flavors of ice cream. Ice-creams are so creamy and rich in flavor. We just can't stop eating with a single bite,

They close at 9:00 but stop making shakes at 8:15. Placed a mobile order at 8:20 and workers were unaware of the order when I got there at proposed pick up time. Waited 40 minutes from time of order and still nothing. Worst workers I’ve seen, and store policies. Don’t come here or order mobile. They

Employees wearing headphones, talking to each other about drama and cursing at each other, complaining loudly about the line and doing nothing to help get us out quicker. One girl tried asking 2 of the girls hiding in the back to come take customers and they loudly in unison said NO. When it was alm

Do NOT come here. The WORST Cold Stone experience I’ve ever had. They had a sign on the door that masks were required, so I put mine on, no big deal but then we walked in and there were 6-8 teenagers behind the counter, some with masks and some pulled down, wearing street wear (hoodies, inappropria

I ordered a peanut butter cup perfection ( left pic). I understand out of cones. But they had all the toppings...go figure. Cold Stone has really fallen far.

this is my local ice cream place. i go here with my family. i recently had a first date here. the ice cream is always good, if a bit pricey. the service can be a bit slow, but the people are always nice. the store is small so there isn't much seating, but the hoffman area outside has many benches an

I love cold stones, so giving this a two star review hurts. However the service here was not good at all. I do not recommend coming to this location, I know I won’t be back. Did not feel welcomed at all.