The crew at Roto Rooter are constantly professional, very competent, and friendly. We had issues with some equipment and they worked constantly to get it resolved, doing everything they could to make it right. I would absolutely use them again, and I have. Special shout out to Scott for doing everything he could to make sure we had water when we needed it.
Plumbing went out on Christmas Eve, and we were expecting 19 people for Christmas brunch. Called Rotor Rooter around 11am and they came out around 5:30. They were fast, knowledgeable, and so friendly. I believe the young man was Dean, he was great.
We had a water main leak that started minor but was getting worse. They came out quickly, assessed the issue, gave an estimate and returned the next day. The completed the work and left our setup better than it was to begin with. They also adjusted the price down to match the work performed. Amazing service!!
When I had a water main break, I called 4+ plumbers Monday morning at 8AM. Roto-rooters not only answered and got there to provide an estimate but David and Elijah were able to start work finding the connection point to the house right away. Both of them were phenomenal and worked tirelessly to get us water by mid-afternoon Wednesday and left the yard better than it was when they originally showed up. David was great at answering all of my questions about the process and durability as well.
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At 8PM on a Friday night, the main drain line in my house got clogged in the middle of a laundry cycle. The bathtub backfilled with black water and the toilet was completely out of commission. It felt like a mini disaster. I called several plumbers who claimed to have a 24/7 emergency service but no one was available. Roto Rooter was extremely professional, responsive, and sent out a plumber within the hour. They were super transparent about their fees and even let me know that any work past 10:30 PM has a doubled rate. The plumber worked for over an hour trying to unclog the drain but it had not resolved, which meant we were about to push past the 10:30 PM time. The plumber suggested that he return in the morning instead to save me money (and time at this point). Sure enough, he showed up bright and early the following morning and the problem was fixed. He also presented me with a cleanout package warranty option that no other plumbers had brought up to me before. I feel at peace knowing that my money isn't going to keep going down the drain (no pun intended) every time there is a clog and that I can rely on Roto Rooter to keep their word and be available when they are truly needed. I would recommend this company to anyone I know!
Out of every plumbing company I had worked with Roto Rooter has always been my go to! They have incredible customer service, fast, reliable, and always willing to do what it takes to get the job done! I will never go with another plumbing company again! Thanks Roto Rooter for everything you do!
This was a stressful day for me and my family.
Roto-rooter was great from the friendly kind person over the phone to schedule, to the young man that came out to get the job done. Friendly and answered every question.
Thanks again RotoRooter!
I had a major leak in my laundry room and kitchen, water was pour out of my washer and backing up into my kitchen sink and dishwasher. I attempted to call the bumper who "fixed" the issue 4 months ago, but I would call and after one ring disconnected. I called 4 plumbers, left messages and not a single one called me back. I called Roto-Rooter, and they were wonderful, the receptionist was able to put me on the schedule for that day, they came out and gave me a free estimate before they did work, and the work comes with a warranty (limited). I highly recommend calling Roto-Rooter first. I recommend them to anyone!
It was a good experience overall. The techs were friendly and courteous. They were also quite efficient. I am waiting on the drain treatment I was advised would be included in the whole house drain package.
Service was amazing, Gabriel.was professional and knew what he was doing, yet also humble enough to call and ask for a second opinion. I truly appreciate the work and knowledge he and everyone at Roto Rooter exhibited.
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