Jimmie's Hot Dogs

I normally love this place. The hotdogs are delicious. I don't live near Albany anymore but I was visiting today and stopped to get some dogs for the family. I ordered 20 chili cheese dogs. The lady who took the order rolled her eyes after I said it and then started complaining about the size of my order to the other employee standing next to her as she fixed it, stating "she's ordering this many like we have 5 people working." There were 3 employees standing there. One cashier, and two fixing dogs. Which is the same as any other time I've been in there. Mind you, there was no line of people behind me. Just one other person waiting to order after me. Instead of asking the employee if taking my order was a problem or simply just leaving, I kept quiet and waited because my kids were really looking forward to getting those dogs. They fixed the dogs in under 5 minutes which made it seem to me that it apparently wasn't that big of a hassle at all. She then asked the lady behind me, "Ma'am do you have a SMALL order that you would like to place." The lady proceeded to order 10 hotdogs and said "well I'm sorry I guess that actually isn't small is it?" And the lady fixing the dogs said "Well it's smaller than what SHE just ordered". I don't even know this lady so I'm confused as to why she's so offended by my order. There have been times that I've been in there when the line was stretched out the door and I saw people order 40 dogs and not a bad word was spoken. The lady checking me out was very nice. But the lady that was loudly complaining about my order really rubbed me the wrong way. Not yet sure if I'll be returning there after today's visit.

I'm 58 years old. The last time I've been to Jimmy's hot dog's was 35 year's ago with my Father who is from Albany. I LOVED them hot dogs. One day I was thinking about them hot dog's and decided to google Jimmy's hot dog's and I said WOOOW they are still there. Ooh how I miss them hot dog's. Wish one was in Florida.

Everyone knows how Jimmy's is a hometown favorite. However, this past experience was TRASH. The customer service I received was under whelming by the Owner Tommy. I called to let them the order received which was WRONG, it wasnt a BIG order. He completely went irrate with how it could NEVER happen. I said Sir were there yesterday when I patronized your establishment. I asked again to repeat his name because of his poor customer service. Good thing I only visit the area maybe twice a year. But, I will NEVER do business there again. Hopefully, your employees will mimic your behavior. OWNER Tommy thank you for service and hospitality. It's kind of what I expected of you as the owner.

It’s a rarity these days that you get great customer service but I received just that on Tuesday June 28th! I walked in and was greeted by a young African American man with locs and young white lady blonde hair and lip ring ( identified them this way only because they didn’t have name tags lol) first and foremost I was GREETED!! But also greeted with a smile!! They asked how my day was and were very communicative throughout the preparation process. I was thoroughly pleased with the food and service!!

It hits the spot for a quick and easy snack. The hotdogs are just really small and cheap. I don't even know where you can purchase hotdogs this skinny besides here? The staff is extremely friendly, fast to serve, and maintains a very clean shop. I love hotdogs though and probably will return when I'm in the area.