Eileen P
The absolute BEST Chinese I have ever had! My office orders from here often. They have never messed up our orders, are always prompt, prices are comparable to others, and their shrimp w/ mushrooms is delicious! We hope they never change their sauce recipe... perfectly done rice!
K W
It's honestly pretty disappointing. But I called in yesterday to place a delivery order through grubhub and it was canceled the first time due to my location(yet I've had previous orders delivered to said address). The second time I called in to see why it was canceled again and they told me it was because they were not doing deliveries. So I ordered again and chose Pickup and my order was canceled again for not having ingredients.
Today I chose pickup for the same things and they canceled again for not having ingredients. I was already out and drove back home, told my mother, and she decided she wanted chinese, called them and included the order I wanted. They had everything then and it was clear they lied to me, over and over.
I called to see why they lied to me and they just repeatedly hung up on me. If it's the profits then ok, but no explanation is just a slap in the face.
Michael L.
We ordered takeout on Christmas eve via Grubhub which didn't come out until 30 minutes after they said to come. The place was dead when we went to pick the food up so that doesn't make a lot of sense.
The wonton soup was pretty bad. The wontons themselves were thick and gummy with very little filling and almost no flavor.
I ordered a general tso's chicken combo with shrimp lo mein. They gave me white rice instead of the lo mein. I could see one mistake like that. But we also got white rice instead of an order of chicken fried rice. This seems almost intentional. Either that, or they're incredibly negligent.
Meh... do yourself a favor and skip this place.
Barbara Walter
I love this place, exspecially when the owner makes my chicken with extra extra veg and less pork fried rice. Oh and don't let me forget their lomain is my grandkids favorite with sweet and sour chicken. But alot of there food is very good. I give them Hands up 100 percent.
Nicole Dunbar
This is my first order here. I am new to the area and a few other places I tried weren't so great. We tried several dishes to see how it was overall.
The food arrived fast and hot, within 30 minutes. Everything looked and tasted fresh.
Hot & Sour soup - had a tad of a sweetness to it and normal spice level
Crab rangoons - These are huge. 12 wonton size in an order. Crispy.
Vegetable egg roll - Crispy
Fried vegetable dumplings - Cooked well. It tasted good.
Chicken & broccoli with garlic sauce - Delicious.
I only gave it 4 stars because I did not speak with anyone or see the establishment. I ordered on grubhub. I will order again.
Bob McLean
Was there yesterday around 6:30. REFUSED FOOD! No one waiting on customers or preparing food wearing masks. More importantly they seemed to not care.
Have been a customer for many years and go out of my way to order from them. How disappointing.
Only set one Star as could not post warning with none.
Celeste Lawler
I became familiar with En Lai in the 1990's when I worked nearby. I had never been a big fan of Chinese food until a coworker asked if I liked chicken & broccoli. Since I do, I decided to give En Lai's a try. It's been my "go to" meal whenever I decide on Chinese cuisine.
Avelino C. (Avi)
Great food and Super POOR Customer Service ... period ! They need to take customer service training classes pronto...and learning to go above and beyond for the customer and that your in the food service industry and you are providing a service to the individual and the general public. Food safety and honoring the request of the general public and the person is super crucial for their business it should never be rejected any requests. You don't know who is who... So without doing anything for customer(s) when they asking for a request..then you might as well close your doors and don't be apart of the general public and it's food service industry.. please Improvement is must !
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