Taco Bell

Went to get dinner after my daughter’s softball game. Decided to dine in as she likes picking her drink and ordering off the touch screen. The dining room was a mess. Food all over the floor, as well as the tables. She was really thirsty as she just got done playing softball out in the sun and heat, so I decided to ask for our drink cups while we waited. The manager who was in a plain black t shirt with no name tag on was at the register, made no eye contact and was visibly annoyed that I asked. Got our drinks and the food was ready. Asked for straws. Same attitude, “we out” she snapped. Again no eye contact. Absolutely terrible customer service. I hope she’s not the one teaching and leading new employees. As far as employees go, I watched an employee go out for a smoke break, stand right outside of the door, and smoke a cigarette while still wearing their blue food service gloves. Came back in after smoking and touching the door handle, straight back to the line with no hand washing or glove change. Rule number one in food service, wash your hands and change your gloves after changing tasks, eating, smoking, touching your face, using the bathroom. I think a close second is don’t be rude to your customers, especially with the inflated cost of food nowadays. But if that “pleasant” manager can’t give someone a couple cups without an attitude , I’m sure they’d have a hard time instructing employees on proper hand washing and sanitation of the dining room. Definitely won’t be back to the West Market / Frank Ave. Taco Bell any time soon. By the way, this review comes from someone with almost 30 years in the food service industry. I hope someone from corporate reads this and takes action. Thank you.

Honestly this Taco Bell is usually one I avoid because there’s always issues, but the girl working the drive thru on 4/11/22 didn’t even bother to say words or acknowledge a customer at the window. Silently put her hand out to ask for my card, then didn’t even look at me when I said thanks. I get that working fast food can be miserable, I’ve been there. But there’s no reason to be rude.

Almost always issues with this taco bell. Today, for example, we were missing three items and hot sauce. When we went back, we still didn't get the correct items nor hot sauce. We were told we didn't order what we said we did, even though we showed the guy our mobile order receipt clearly showing his mistake. He refused to correct the problem. It seems to be better during evening shifts, but even then it's risky.

I am not particularly fond of the screens where I have to place my order but other than that the employees were nice and polite and I my order was taken care of very quickly. Bathrooms could have used a quick cleaning but the time frame that I was there is usually a busy time so I'm sure the employees were overwhelmed with customers and would get to it eventually

Taco Bell is the bomb! I love Taco Bell! I always have since I was a kid! As for this location specifically I have no complaints! It's clean, the employees are very respectful and the food is always coming out tasting fresh and on time! Absolutely perfect place to go eat when you need a quick bite and friendly service!

I walked in only wanting to order 1 mexican pizza. There wasn't any customers in line so I step up to the counter. The older counter person gruffly asked, "Are you using cash?" I held up the debit card in my hand and said, "no." She then said, "Turn around. You order there." I turn around and see a screen thats at about the height of my waist with a card scanner which has a small screen. To even see the screen I had to bend over to around a 90 degree angle. Because of a back injury, it was painful. On that screen it asked for form of payment, Apple pay, Google pay or PayPal. It didn't list debit card. I was confused as how to pay. I tried scanning my card without any luck. I then decided I would try to order first. I touched the larger screen and it opens a menu with a list of 10 or so categories. I have no clue as to which category a Mexican pizza is in. I didn't see a category called Mexican-Italian food. I make an attempt to hunt through the confusing maze of menu categories for a frustrating minute or two. I eventuality had enough and walked out without any food. I won't go back even though it's the closest one to my home.